Brands

Order Processing:

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery:

• Items will be shipped through various methods and standards, Standard Ground (5–7 business days), Third Day (3 business days) and Second Day (2 business day).
• Priority shipping will have an additional charge. Business days do not include weekends and there is no weekend delivery for any shipping method.
• Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address.
• All items will only have Standard Ground available.
• We can also ship to U.S. Territories, APO/FPO, Canada or other international addresses.
• Please note that orders could arrive in multiple packages.

• ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT: All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial in processing your return. Returns processing may take up to five (5) business days from the time the return is received.
• RETURNING DEFECTIVE ITEMS: Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within thirty (30) calendar days of original invoice date. The Heritage Solutions shall have sole discretion as to the credit method. The Heritage Solutions may issue a credit, ship a replacement product, or repair the item and return it to you.
• MANUFACTURES RESTRICTIONS: Some manufacturers have implemented returns restrictions that prevent The Heritage Solutions from being able to accept returns or offer exchanges, replacements or credits on their products. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first thirty (30) calendar days of ownership, must be handled directly with the product manufacturer. The Heritage Solutions cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
• NON-DEFECTIVE RETURNS: Returns of NON-DEFECTIVE items that are returnable by The Heritage Solutions to product manufacturers may, at the sole discretion of The Heritage Solutions, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at the sole discretion of The Heritage Solutions within thirty (30) calendar days of original invoice date. Please call us if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
• SOFTWARE AND CONSUMABLES: Software and consumables products ARE NOT RETURNABLE.
• CHECK YOUR RETURNS: ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, and/or a restocking fee may be charged; in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and The Heritage Solutions return policies will NOT BE HONORED in the event that a return shipment is improperly packaged, altered or physically damaged.
• ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT: Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will not be issued.
• CRITERIA WILL BE FOLLOWED IN REJECTING RETURNS AND REFUSING CREDIT : Products which are improperly packaged. Products returned to The Heritage Solutions in non-qualified shipping container. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering. Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code). Products or packages with barcode label removed. Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice. DAMAGE: Cracked components or damage to any circuit boards. DAMAGE: Any dents, scratches, defacement or abuse of base casting. DAMAGE: Torn or punctured tape seals. DAMAGE: Loose, damaged or removed screws/fasteners. Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return.
• SHIP AND INSURE YOUR RETURN: We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” The Heritage Solutions shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion, The Heritage Solutions may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

TO EXPEDITE AND AVOID DENIAL, PLEASE REVIEW THIS DOCUMENT CAREFULLY

• In General: IBA (“ibatraders.com”) owns and operates this Website. This document governs your relationship with ibatraders.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service")
• Payments: Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The money received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the money paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
• Prohibitions: You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and theheritagesolutions .com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

• Privacy Policy: IBA Traders, (the "Company"), has created this privacy policy for www.ibatraders.com (the "Site") in order to demonstrate its firm commitment to privacy. (“We” or “Us”, as used in this Privacy Policy, may include the IBA family, and websites within the IBA family) The following discloses information gathering and dissemination practices for the information collected through this Site. We encourage you to read this Policy before using this Site. We keep your personal information confidential. Personal Information we collect includes client’s name, address, credit or debit card information, telephone number and e-mail address. Personal Information is collected while, placing an order or when you contact sales team or technical services department through the website chat, telephone, e-mail or fax. We collect and uses client’s personal information to update clients about latest backup and data storage products information and for post sales services for products purchased from Company. We do not keep record of credit card details nor do we share customer’s details with any 3rd party. It’s all SAFE!